Our return process addresses after-sales concerns while preserving applicable consumer rights.
Eligibility and request window
We consider both defective items and qualifying non-defective new items, including a changed preference or an incorrect selection. Requests may be made within 30 days after delivery. A non-defective item must remain new, unused and in its original condition. Defective, damaged, wrong, incomplete or materially misdescribed goods may also be reported.
Approval before mailing
Ask for approval before mailing. Include the order number, checkout email and reason; photographs or video are useful for damage, defects, missing parts or an incorrect item. The approved instructions provide the proper return destination. A General mailing address is not automatically a return warehouse.
Label, exchange and refund
The parcel includes a free prepaid return label, and we charge no restocking fee. Exchanges are accepted subject to review and available stock. We process and initiate an approved refund to the original payment method within 10 days; its posting time is controlled by the financial provider.